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استضافة المواقع السحابية

الصفحة الرئيسيةالأحكام والشروطDedicated Servers Terms Of Service
أنشر الحب

شروط الخدمة هذه (الاتفاق') هي اتفاق بينكما - مستخدم الاستضافة والخدمات ذات الصلة (جماعي, الخدمات'), و Artmotion, بالتعاون مع LiquidNet US LLC, شركة أمريكية مقرها في فورت لودرديل, فلوريدا, و LiquidNet Ltd., شركة بريطانية مقرها في لندن, المملكة المتحدة. يتم تقديم جميع خدمات الفوترة والاستضافة بواسطة LiquidNet US LLC و LiquidNet Ltd. (سيتم التعامل مع عمليات الفواتير هنا). يمكن العثور على التفاصيل القانونية حول الشركتين في قسم "تفاصيل الاتصال بخدمة العملاء" من هذا المستند.

من أجل الإيجاز, ارتموشن, LiquidNet US LLC و LiquidNet Ltd. سوف يشار إليها باسم "نحن", 'نحن', "لدينا" و "مزود الخدمة" في هذه الوثيقة.

When signing up for a Dedicated server hosting account with the Service Provider, the Customer agrees to abide by the rules and provisions explicated in these Dedicated Terms of Service, as well as all their coherent policies (سياسة التحقق من الطلب, سياسة الاستخدام المقبول, etc.) mentioned herein.

The Customer of our Services should also be aware that when signing up for a Dedicated server hosting account with the Service Provider, he/or she agrees to position data on our servers and make it accessible to the wide internet public. في هذا الصدد, the Customer understands and agrees that it is beyond the power of the Service Provider to restrict any public access to this data and guarantee the security of the Customer's files. The Customer, therefore, is completely in charge of protecting his/her web content on our Dedicated servers and should consider carefully each piece of information before uploading it to his/her newly allocated Dedicated server space. We highly recommend that Customers avoid publishing online personal data that could be abused.

  1. اتفاقية خدمات; ENTIRE AGREEMENT

    The Service Provider shall provide its Services to You - الزبون - under the Terms and Conditions explicated in this Service Agreement. The Agreement is intended to keep the integrity of both the Service Provider and the Customer and to protect both parties from liability. This Service Agreement will be enforced to ensure the speed, قوة, أداء, and reliability of our Services.

    The Service Agreement, together with the Order Form, the سياسة الاستخدام المقبول (AUP), and any other policies or agreements mentioned in this document, constitute the whole act of convention between the Service Provider and the Customer.

  2. RULES FOR ACTIVATION AND MONTHLY PAYMENT BASIS OF THE DEDICATED SERVER HOSTING SERVICE

    Each customer of the Service Provider will be able to take advantage of the package he/she has purchased at the introductory price levels and with one and the same set of features in the course of the whole contract period. يحتفظ مزود الخدمة بالحق في إدخال تغييرات معينة على الحزم (في شكل خدمات تكميلية) لصالح العملاء.

    The Service Provider will charge customers fees based on the fee structure of the web hosting system at the time of the sign-up process. The Service Provider reserves the right to introduce price changes to the servers when needed. This means that the current price list at the Service Provider's web store may differ from the pricing of the Customer's server.

    When signing up for an account with the Service Provider, the Customer agrees to pay for the selected period (one month / three months / six months) and abide by the سياسة التحقق من الطلب. The Sales Department will strictly scrutinize each account order and carefully process each payment in order to ensure that no fraudulent user can take advantage of the web hosting system.

    When a Customer pays for a server via credit card or PayPal, a recurring billing subscription will be created automatically for the selected billing period for his/her convenience, for which He will get a notification from the payment processor. تمر جميع المدفوعات التلقائية بالضبط 7 days before the due date so as to avoid any downtime to the hosting service if there is a problem with the credit card/PayPal account.

    The Service Provider will send a reminder of the due payment at least 24 hours before the automatic charge takes place.

    The Customer can cancel the subscription at any time from the Control Panel -> My Account -> Recurring, or directly through PayPal - if it's a PayPal account subscription.

    If the standard payment methods are not suitable for the Customer's needs, alternative options such as Revolut or cryptocurrency payments may be provided. Please reach out to the Sales team for further assistance in this regard.

    Non-Payment of the service shall result in a immediate service disconnection. Customers failing to secure payment by the time of the due date will incur service interruption. The data hosted on the Dedicated server will be kept for one month, بعد ذلك سيتم حذفه نهائيًا.

    Setup fees and monthly service fees, as well as any recurring payments, or payments made through wire transfer, Revolut, cryptocurrency, or any other on-demand payment method, are not eligible for refund. The Customer acknowledges and agrees to a no-refund policy in advance.

  3. SERVICE GUARANTEES; DATA BACKUP

    1. SERVICE GUARANTEES

      The Service Provider guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:

      1. Server Hardware Breakdown;
      2. User error(س) or purposeful interruption(س) of the user service (e.g. if the client shuts his/her own server down, the Service Provider is not responsible for the downtime);
      3. Failure due to software that is not explicitly supported by the Service Provider. If a hardware crash provoked by the Customer consequently happens, the Service Provider is beyond the control and responsibility for the resulting downtime.

      For more information, please refer to our ضمانات مستوى الخدمة.

    2. DATA BACKUP

      Each Customer will get a default backup space quota of 100 غيغابايت, which they can avail of at any given moment.

      Additionally, each Google Drive and/or Dropbox account owner is entitled to another 100 GB of backup space.

      أ 50 GB backup storage option is available as part of our Managed Services package as well.

  4. SERVICE ACTIVATION AND CONTINUANCE TIMESCALES

    1. SERVICE ACTIVATION

      For newly signed up clients - the Services are activated only after our Sales Department gets in touch with the Customer over the phone to verify the payment details (this is required due to the high fraud activity spreading online, and in order to prevent fraudulent account usage). The payment verification procedure is obligatory and if we fail to approve a transaction within 48 ساعات من تقديم الدفع, the funds will be credited back to the payer and the order will be canceled.

      للعملاء الحاليين - the services for existing Customers, including upgrade services and renewals, are activated immediately after our Sales Department receives the according service payment.

    2. المواعيد المستمرة

      Dedicated Server Accounts - The newly-created Dedicated server hosting accounts with the Service Provider are valid for 1 month. They can be renewed on a monthly basis, أي. for another month that will be added to the official expiration date of the Dedicated server account.

      Domain Name Registrations/Transfers - the Service Provider offers for registration/transfer all TLDs (نطاقات المستوى الأعلى) المعروضة في الجدول أدناه. A domain name can be purchased either at sign up together with the Dedicated server hosting account (at a regular or PROMOTIONAL price) or separately (later on) as an upgrade from the Customer's Dedicated management account. The Customer agrees to abide by the Service Provider's Domain Name Registration Agreement و Domain Name Dispute Resolution Policy. The table below displays the minimum and maximum registration periods, as well as the annual NON-PROMOTIONAL prices of all TLDs:

      tldالحد الأدنى / الأقصى لفترة التسجيل @ أقل سعر للفترة
      .الأكاديمية1-10 سنين @ $33.30 كل سنة
      .ae1-5 سنين @ $43.37 كل سنة
      .وكالة1-10 سنين @ $31.22 كل سنة
      .آسيا1-10 سنين @ $23.73 كل سنة
      .في1 سنين @ $22.78 كل سنة
      .مساومات1-10 سنين @ $33.29 كل سنة
      .يكون1 سنين @ $17.04 كل سنة
      .bike1-10 سنين @ $35.41 كل سنة
      .بيز1-10 سنين @ $17.87 كل سنة
      .boutique1-10 سنين @ $33.26 كل سنة
      .broker1-10 سنين @ $30.93 كل سنة
      .اعمال1-10 سنين @ $17.95 كل سنة
      .الذي - التي1-10 سنين @ $24.15 كل سنة
      .كافيه1-10 سنين @ $37.00 كل سنة
      .عاصمة1-10 سنين @ $60.68 كل سنة
      .نسخة1-10 سنين @ $30.90 كل سنة
      .مركز1-10 سنين @ $30.27 كل سنة
      .الفصل1 سنين @ $21.93 كل سنة
      .رخيص1-10 سنين @ $35.59 كل سنة
      .كنيسة1-10 سنين @ $39.86 كل سنة
      .city1-10 سنين @ $24.68 كل سنة
      .النادي1-10 سنين @ $20.68 كل سنة
      .CN1-10 سنين @ $21.19 كل سنة
      .شارك1-5 سنين @ $36.17 كل سنة
      .لفه1 سنين @ $37.07 كل سنة
      .co.nz1-10 سنين @ $30.53 كل سنة
      .co.uk1-10 سنين @ $10.04 كل سنة
      .co.za1 سنين @ $24.59 كل سنة
      .مدرب1-10 سنين @ $56.93 كل سنة
      .رموز1-10 سنين @ $58.23 كل سنة
      .coffee1-10 سنين @ $35.41 كل سنة
      .مع1-10 سنين @ $14.22 كل سنة
      .com.au1-5 سنين @ $14.67 كل سنة
      .com.cn1-10 سنين @ $21.19 كل سنة
      .com.mx1-5 سنين @ $63.51 كل سنة
      .com.tw1-10 سنين @ $39.91 كل سنة
      .شركة1-10 سنين @ $19.19 كل سنة
      .حاسوب1-10 سنين @ $40.77 كل سنة
      .مستشار1-10 سنين @ $41.36 كل سنة
      .رائع1-10 سنين @ $36.00 كل سنة
      .كوبونات1-10 سنين @ $56.63 كل سنة
      .dance1-10 سنين @ $25.75 كل سنة
      .من1 سنين @ $19.10 كل سنة
      .صفقات1-10 سنين @ $40.37 كل سنة
      .delivery1-10 سنين @ $52.05 كل سنة
      .رقمي1-10 سنين @ $35.13 كل سنة
      .dk1-3,5 سنين @ $35.22 كل سنة
      .dog1-10 سنين @ $56.88 كل سنة
      .التعليم1-10 سنين @ $31.44 كل سنة
      .بريد إلكتروني1-10 سنين @ $25.50 كل سنة
      .هندسة1-10 سنين @ $56.93 كل سنة
      .الشركات1-10 سنين @ $35.70 كل سنة
      .أنه1-5 سنين @ $16.80 كل سنة
      .ملكية1-10 سنين @ $33.70 كل سنة
      .أنا1-10 سنين @ $11.30 كل سنة
      .الأحداث1-10 سنين @ $34.70 كل سنة
      .خبير1-10 سنين @ $58.23 كل سنة
      .يعبر1-10 سنين @ $33.00 كل سنة
      .أسرة1-10 سنين @ $34.41 كل سنة
      .مزرعة1-10 سنين @ $34.70 كل سنة
      .يكون1-5 سنين @ $23.26 كل سنة
      .لياقة بدنية1-10 سنين @ $34.00 كل سنة
      .للبيع1-10 سنين @ $31.41 كل سنة
      .مؤسسة1-10 سنين @ $31.00 كل سنة
      .الاب1 سنين @ $17.94 كل سنة
      .مرح1-10 سنين @ $35.65 كل سنة
      .لعِلمِكَ1-10 سنين @ $26.00 كل سنة
      .ألعاب1-10 سنين @ $30.69 كل سنة
      .غرام2 سنين @ $28.22 كل سنة
      .مجموعة1-10 سنين @ $19.66 كل سنة
      .جورو1-10 سنين @ $38.73 كل سنة
      .مضيف1-10 سنين @ $108.55 كل سنة
      .house1-10 سنين @ $39.17 كل سنة
      .بمعنى آخر1-10 سنين @ $28.53 كل سنة
      .في1-10 سنين @ $23.60 كل سنة
      .معلومات1-10 سنين @ $23.08 كل سنة
      .institute1-10 سنين @ $25.75 كل سنة
      .دولي1-10 سنين @ $33.58 كل سنة
      .الأيرلندية1-10 سنين @ $20.76 كل سنة
      .هو - هي1 سنين @ $17.04 كل سنة
      .جي بي1 سنين @ $46.71 كل سنة
      .kitchen1-10 سنين @ $56.88 كل سنة
      .أرض1-10 سنين @ $35.70 كل سنة
      .حياة1-10 سنين @ $31.81 كل سنة
      .المحدودة1-10 سنين @ $32.16 كل سنة
      .تسويق1-10 سنين @ $38.00 كل سنة
      .أنا1-10 سنين @ $25.60 كل سنة
      .me.uk1-10 سنين @ $13.50 كل سنة
      .وسائط1-10 سنين @ $36.30 كل سنة
      .موبي1-10 سنين @ $31.18 كل سنة
      .مال1-10 سنين @ $35.70 كل سنة
      .مكس1-5 سنين @ $63.51 كل سنة
      .اسم1-10 سنين @ $19.96 كل سنة
      .صافي1-10 سنين @ $16.63 كل سنة
      .net.au1-5 سنين @ $15.68 كل سنة
      .net.cn1-10 سنين @ $21.19 كل سنة
      .net.nz1-10 سنين @ $30.53 كل سنة
      .شبكة1-10 سنين @ $28.33 كل سنة
      .الإخبارية1-10 سنين @ $32.04 كل سنة
      .النينجا1-10 سنين @ $28.24 كل سنة
      .nl1 سنين @ $20.16 كل سنة
      .رقم1 سنين @ $19.89 كل سنة
      .ليس1-10 سنين @ $27.14 كل سنة
      .عبر الانترنت1-10 سنين @ $44.00 كل سنة
      .غزاله1-10 سنين @ $16.64 كل سنة
      .org.au1-5 سنين @ $20.01 كل سنة
      .org.cn1-10 سنين @ $21.19 كل سنة
      .org.nz1-10 سنين @ $30.53 كل سنة
      .org.uk1-10 سنين @ $13.50 كل سنة
      .شركاء1-10 سنين @ $61.18 كل سنة
      .parts1-10 سنين @ $35.41 كل سنة
      .حفل1-10 سنين @ $44.12 كل سنة
      .pet1-10 سنين @ $23.60 كل سنة
      .فتاه1-2,5,10 سنين @ $75.14 كل سنة
      .التصوير1-10 سنين @ $36.88 كل سنة
      .الصور1-10 سنين @ $30.27 كل سنة
      .رر1-3 سنين @ $36.17 كل سنة
      .زائد1-10 سنين @ $34.70 كل سنة
      .صحافة1-10 سنين @ $70.50 كل سنة
      .طليعة1-10 سنين @ $33.04 كل سنة
      .الإنتاج1-10 سنين @ $33.00 كل سنة
      .ملكيات1-10 سنين @ $33.70 كل سنة
      .نقطة1,3,5 سنين @ $25.63 كل سنة
      .qa1-5 سنين @ $37.76 كل سنة
      .وصفات1-10 سنين @ $57.95 كل سنة
      .الإيجارات1-10 سنين @ $33.70 كل سنة
      .بصلح1-10 سنين @ $34.70 كل سنة
      .الصخور1-10 سنين @ $19.71 كل سنة
      .يركض1-10 سنين @ $27.19 كل سنة
      .أُوكَازيُون1-10 سنين @ $35.70 كل سنة
      .مدرسة1-10 سنين @ $33.70 كل سنة
      .أنا أعرف1-10 سنين @ $24.63 كل سنة
      .خدمات1-10 سنين @ $37.75 كل سنة
      .shop1-10 سنين @ $38.10 كل سنة
      .موقع1-10 سنين @ $47.20 كل سنة
      .اجتماعي1-10 سنين @ $34.70 كل سنة
      .برمجة1-10 سنين @ $34.77 كل سنة
      .حلول1-10 سنين @ $31.22 كل سنة
      .الفراغ1-10 سنين @ $28.54 كل سنة
      .محل1-10 سنين @ $57.09 كل سنة
      .يدعم1-10 سنين @ $31.22 كل سنة
      .الأنظمة1-10 سنين @ $29.28 كل سنة
      .فريق1-10 سنين @ $33.81 كل سنة
      .تقنية1-10 سنين @ $55.63 كل سنة
      .تكنولوجيا1-10 سنين @ $26.92 كل سنة
      .tips1-10 سنين @ $29.51 كل سنة
      .اليوم1-10 سنين @ $31.22 كل سنة
      .tools1-10 سنين @ $33.26 كل سنة
      .أعلى1-10 سنين @ $23.60 كل سنة
      .training1-10 سنين @ $35.41 كل سنة
      .تلفزيون1-10 سنين @ $46.76 كل سنة
      .tw1-10 سنين @ $39.91 كل سنة
      .المملكة المتحدة1-10 سنين @ $10.04 كل سنة
      .نحن1-10 سنين @ $14.04 كل سنة
      .موقع الكتروني1-10 سنين @ $39.59 كل سنة
      .خمر1-10 سنين @ $52.68 كل سنة
      .يعمل1-10 سنين @ $33.48 كل سنة
      .عالم1-10 سنين @ $35.18 كل سنة
      1-10 سنين @ $32.17 كل سنة
      .xyz1-10 سنين @ $20.25 كل سنة
      .منطقة1-10 سنين @ $34.70 كل سنة

      Domain Renewals - Even though the Service Provider will provide regular reminders about the expiration of the domain name(س) registered through the company, it is your obligation to keep track of when the registration service(س) will expire. Should you fail to renew a domain name before its expiration date, the domain name will be suspended or canceled.

      1. After a domain name’s expiration date, there is a period of 30 days, in which the domain name can be renewed. Certain domain name extensions do not have such a period, so leaving a domain name to expire before attempting a renewal is at your own discretion.
      2. After the 30-day renewal period has passed, some domain names (as per TLD Registry Policies) enter a so-called Redemption Grace Period. A domain name which has entered a Redemption Grace Period can still be renewed. لكن, additional fees will be added to the domain's renewal price. You can find the official information regarding the Redemption Grace Period on ICANN’s page: http://www.icann.org/registrars/redemption-proposal-14feb02.htm.
        If a Redemption Grace Period is applicable for a specific domain name, it will last between 30 و 42 days.
      3. After the Redemption Grace Period (أو فترة التجديد - إذا كان RGP غير قابل للتطبيق) اجتاز, اسم النطاق(س) يمكن ان يكون: المقدمة إلى أطراف ثالثة; قد يختار مزود الخدمة بيع اسم المجال بالمزاد العلني(س); يجوز لمقدم الخدمة إعادتها في تجمع التسجيل العام. All of these actions can be carried out at any time and without your consent.

      We strongly recommend that Customers renew their domain registrations before their domain names are placed into redemption period. After a domain name transits in redemption period, we are not able to prevent its zone files from being removed from the DNS system, and any web site and associated services will cease working.

      We can assist Customers in retrieving their domain names only if the domain names were registered with us. Customers will be charged a REDEMPTION FEE of $270.00 USD for each domain registration renewal. If the domain name was registered with another registrar, the Customer needs to contact that registrar for more information regarding its retrieving.

  5. إلغاء, استرداد الأموال واستعادة الأموال; المبالغ المدفوعة

    1. CANCELLATIONS

      In order to cancel a Dedicated server account, the Customer must send a support ticket to the Service Provider's Sales Department via his/her Dedicated management account and provide any authentication credentials requested by the Service Provider. Any other form of cancellation request will not be accepted.

    2. المبالغ المستردة

      Dedicated server hosting accounts - The Dedicated server accounts are set up on a monthly prepay basis. Customers may cancel their accounts at any time, however they will not be entitled to a refund for the unused period of the prepaid month, since these services do NOT include Money Back Guarantee. Any incentives offered to the Customers upon sign-up will be also canceled.

      Domain Name Registrations/Transfers - Domain name registrations/transfers are also treated as non-refundable services and cannot be canceled or refunded after activated upon Customer request. The domain name owner will have access to a domain management account, and will be able to transfer the domain name to another registrar.

    3. المبالغ المدفوعة

      Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed with the Service Provider will be subject to full investigation.

      When signing up for a Dedicated server hosting account with the Service Provider, the Customer agrees to the terms and conditions explicated in this document (and its coherent policies). هكذا, مقدم الخدمة, as well as the Service Provider's authorized retailers (باي بال, WorldPay, 2الدفع), will resort to these documents as an evidence for the Customer's agreement, especially in the event that a Customer sends a chargeback inquiry based on points that he/or she first accepted, لكنه يحاول الآن دحضه.

      If/When a chargeback report is received, the first step of the Service Provider's Customer Care team will be to try to contact the Customer. في أثناء, the Customer's Dedicated server account will be suspended (in order to protect our system from fraudulent activity and misuse) and will remain suspended until the reasons for the chargeback have been clarified and decision has been taken for according action.

      If the chargeback has occurred due to some misunderstanding, a reverse payment procedure will be initiated with the authorized retailers and eventually the Dedicated server account will be re-activated.

      If the Customer has sent a chargeback request based on groundless argumentations (according to the Service Provider's own judgment and these Dedicated Terms of Service), then a dispute will be started with the authorized retailers in which the Dedicated Terms of Service and the AUP of the Service Provider will serve as evidence of the Customer's agreement. تجار التجزئة بعد ذلك, taking into consideration all provisions in these legal documents, will decide whether the Customer has had sufficient grounds for the chargeback or the Service Provider has the right to a reverse payment.

      In case that the chargeback originates from a fraudulent user (end-client) and no reverse payment procedure can be activated, then the respective Dedicated server account will remain suspended and a $30 USD fee will be withdrawn from the commission of the reseller (the client of our Free Reseller Hosting Program) whose client's account (the end-client) has been the reason for the chargeback (in order to be covered the fees imposed to the Service Provider from our authorized retailers for the claimed unauthorized transaction).

  6. HOSTING RESELLER TOOLS

    A collection of free hosting reseller tools : a free billing software (ClientExec) and a free domain reseller account is available with each Dedicated Server hosting package. All bonuses are given per customer's request.

  7. CUSTOMER RESPONSIBILITIES; ACCOUNT REGISTRATION AND MANAGEMENT

    In consideration of their use of the Service, يوافق العملاء على:

    1. Provide true, accurate, current and complete information about themselves as prompted by the registration form of the Service. Maintain and promptly update their registration data to keep it true, accurate, الحالية والكاملة. If the Customer provides any information that is untrue, غير دقيق, not current or incomplete, أو مقدم الخدمة لديه أسباب معقولة (حسب تقديرها وحدها) للاشتباه في أن هذه المعلومات غير صحيحة, غير دقيق, ليست حالية أو غير مكتملة, the Service Provider has the right to suspend or terminate the Customer's account and refuse any and all current or future use of the Service (أو أي جزء منها). If untrue details are used in order to avoid VAT the customer can be held responsible by the respective national tax collecting agency.
    2. When introducing any changes to their contact details, Customers are obliged to notify the Service Provider in the course of 10 أيام عمل بعد أن تصبح التغييرات صالحة. The introduction of changes should be done online through the customers' Dedicated Management Account, ليس عبر البريد الإلكتروني.
    3. Customers will receive a password and account designation upon completing of the registration process of the Service. Customers are responsible for keeping the confidentiality of their passwords and accounts, and are fully responsible for all activities that occur under that password or account. يوافق العملاء على:
      1. immediately notify the Service Provider about any unauthorized use of their password or account or any other breach of security;
      2. ensure that they safely exit (تسجيل الخروج من) حسابهم في نهاية كل جلسة.
      the Service Provider cannot and will not be liable for any loss or damage of account information arising from Customer's failure to comply with this provision.
    4. If a Dedicated server hosting account is registered with details different than those of the person who paid for the account, وفي حالة وجود أي نزاع, the Service Provider will take the side of the person who paid for the account and shall not provide access to any other person, منذ - a hosting account owner is and will be considered to be the credit card /PayPal account holder.
    5. The client is obliged not to delete the Service Provider's SSH key, which provides root access to the server. The root access will be used by the Service Provider in 2 cases only:
      1. When there is a problem with the server and, as a result, certain services do not run properly - the Service Provider may fix it as he sees fit.
      2. When there is a report from a third party concerning some sort of abuse, على سبيل المثال, spam, the Service Provider can identify the spammer and suspend him, of which case the client who is in charge of the server will be duly informed. The client, on the other hand, is obliged not to let problems of such kind happen again, whether or not involving that particular abuser. If there are repeated abuse reports - the Service Provider will charge the client $20 for each report, because the latter is obviously unwilling to assist in terminating the abuse actions on the given server.

    The client is also obliged not to terminate the SNMP service activated by the Service Provider to keep track of the used IPs on the server. Upon a termination of the SNMP service - the Service Provider will inform the client and the client will have to reactivate the service in 48 ساعات. If the client does not cooperate - the Service Provider can suspend the client's access to the server at his own discretion.

  8. NO UNLAWFUL OR PROHIBITED USE

    1. SERVER USAGE

      Тhe Service Provider expressly bans the use of any Dedicated server hardware or software for trying to illegally access another hosted machine or network. Customers may not attempt to gain unauthorized access to any of the Service Provider's Services, حسابات أخرى, أنظمة الكمبيوتر أو الشبكات المتصلة بأي من خدمات مقدم الخدمة, من خلال القرصنة, password mining or other means of close nature. Customers may not obtain or attempt to obtain any materials or information through any means not intentionally made available by the Service Provider's Services. For more detailed information regarding all prohibited uses of our server network, please closely review next chapter of these Terms and our AUP (سياسة الاستخدام المقبول). If you still have inquiries over the matter, feel free to contact any of our Customer Care representatives.

    2. المحتوى المستضاف

      Server content MUST comply with the parameters stated in this TOS and our سياسة الاستخدام المقبول. Web content requirements exclude the publication of illegal content or content considered inappropriate otherwise. If any of the Service Provider's Services are used for the illegal purpose of SPAM or UCE, they will be instantly terminated. Customers are solely responsible for the content of their messages. استخدام خدمات مزود الخدمة فيما يتعلق بالاستطلاعات, مسابقات, مخططات هرمية, سلسلة من الرسائل, البريدالغير مرغوب فيه, spamming or any duplicative or unsolicited messages (تجاري أو غيره) يحظر. In this light, the Service Provider expressly forbids any breach of Federal, State or Local regulation, مشتمل, but not limited to, the transmission of: copyrighted material, مادة يُحكم عليها قانونًا بأنها تهديدية أو فاحشة, and material protected by trade secrets. The Service Provider's Dedicated servers CANNOT be used for the propagation, توزيع, السكن, يعالج, التخزين, أو التعامل بأي طريقة بذيئة, فاحش, المواد الإباحية أو المواد الإباحية, or any other material which is considered impermissible by the Service Provider's Dedicated Terms of Service (هذا المستند) and the Acceptable Use Policy (AUP).

    3. CUSTOMER AGREEMENT

      As a condition for Customer use of the Service Provider's Services, you - الزبون, agree that you will not use the Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices, and our سياسة الاستخدام المقبول (AUP). The Service Provider's Dedicated servers can be used explicitly and only for legal purposes, and each attempt for taking indecent advantage of the servers, inconsistent with the rules, سيتم التصدي لها على الفور. The Service Provider reserves the right at any time to disclose any information, حسب ما يراه مقدم الخدمة ضروريًا, to satisfy any applicable law, أنظمة, عملية قانونية أو طلب حكومي, أو للتحرير, refuse to post or to remove from the Services any information or materials, in whole or in part, in the sole discretion of the Service Provider.

  9. E-COMMERCE CUSTOMER WEBSITES

    When buying a Dedicated server for the purpose of creating an e-commerce online store or related e-commerce activities website, the Customer agrees to be fully responsible for the development, operation and maintenance of his/her web site/ online store and e-commerce activities within that website. The Customer is the only one in charge of approving, processing and filling client orders and taking care of client requests or complaints. The Customer is also the only one in charge of the payment or satisfaction of any and all taxes related to his/her web site and online store. The Customer bears the responsibility for ensuring the security and confidentiality of any clients' data (مشتمل, بدون حدود, customer credit card numbers) that he/she may receive in connection with his/her web site or online store.

    Each Customer is in charge of all products and services, as well as all contents and materials appearing online, مشتمل:

    • دقة وأهمية محتوى العميل, and content and material showcased in the Customer store or on its products;
    • certainty that the Customer Content and content and materials appearing in the Customer store or on its products do not violate or infringe upon the rights of any person;
    • certainty that the Customer Content and the content and materials appearing in the Customer store or on its products are not calumnitous or somehow illegal.

    Each Customer guarantees to the Service Provider that he/she owns the right to use the Customer Content and its material, بما في ذلك كل النص, الرسومات, صوت, موسيقى, فيديو, برمجة, البرامج النصية والتطبيقات. Each Customer warrants to the Service Provider that the use, التكاثر, propagation and transmission of the Customer Content and any information and materials contained inside do not, ولن:

    • تنتهك أو تسيء استخدام أي حقوق طبع ونشر, براءة اختراع, علامة تجارية, trade secret or any other proprietary right of a third party;
    • تنتهك أي قانون جنائي أو تظهر إعلانات كاذبة, unfair competition, تشويه السمعة, اختراق الخصوصية; violate a right of publicity or violate any other law or regulation.

    يخول كل عميل مقدم الخدمة إعادة الإنتاج, ينسخ, use and propagate all and any part of the Customer Content for ensuring and operating the Services. The Service Provider is granted the right to estimate, حسب تقديرها الخاص, the extent to which these operations may be carried out.

  10. REFUSAL OF SERVICE

    1. SERVICE DENIAL

      The Service Provider will thoroughly scrutinize all received orders and decide, to its own discretion, which of them do not comply with the officially stated requirements for use of the Service Provider's Dedicated servers. The Service Provider reserves the right to refuse Service to unlawful parties.

    2. SERVICE DISCONTINUANCE

      The Service Provider reserves the right to discontinue the Service provision to any subscriber that the Service Provider deems, حسب تقديرها وحدها, has violated any condition of the Service explicated in this Terms of Service and/or the Acceptable Use Policy.

  11. MISCELLANEOUS

    1. NOTICES

      Notices, including notices concerning breach of this Agreement will be sent either to the e-mail address provided by the Customer at sign up, OR mailed by first class mail to the postal address that the Customer has on file with the Service Provider. In both cases, delivery shall be deemed to have been made five (5) days after the notice has been sent. Notices from the Customer to the Service Provider should be sent to the address provided on the Service Provider's website.

    2. COMPLAINTS PROCEDURE

      The Service Provider guarantees highest level of Customer Care service round the clock. If you feel dissatisfied with any aspect of the Service, feel free to make use of our complaints procedure detailed below.

      In order to file a complaint, please send us an email to complaints@duoservers.com, specifying the nature of the problem you are experiencing. لو سمحت, provide as many details about your particular case as possible. The more we know about the situation, the better, prompt and adequate our resolution will be.

      Here are our steps of addressing every single complaint:

      • The Service Provider will confirm receipt of your complaint in writing, confirming that the complaint will be addressed without delay. The Service Provider reserves the right to refuse to investigate a complaint that is obviously frivolous, abusive or offensive.
      • A Service Provider's Customer Care representative will review your situation, look for an appropriate solution and inform you of the timeframe within which a response should be expected.
      • If the Service Provider's Customer Care representative can't resolve your complaint within the pre-announced period, your complaint will be escalated to a Customer Care manager.
      • If the Customer Care manager can't resolve your complaint, as well, it will be forwarded to the Company Director, who will investigate the case to ensure that all necessary measures have been taken and will respond in writing within two working days, and reply with a solution within five working days.
      • An alternative complaint method is submitting a fax to the following number: 510.868.6446
    3. سلوك التورتور

      Any way of indecent treatment towards a Service Provider's Customer Care employee will be considered as totally inappropriate and unacceptable. Each Customer is expected to communicate in an utterly polite and professional manner with the Service Provider's employees regarding any request for help or consultation via e-mail, محادثة, phone or through our Ticket Desk Support System. Each Customer is expected to avoid any form of emotional outburst or inappropriate language, or any other attempt to be undermined the importance of good ethics in communication and human relations. Any act of close nature, or other type of offensive, تَعَسُّفيّ, disrespectful or condescending behavior - شفوي, مكتوب, or delivered by a second party - to members of the Service Provider's Customer Care stuff will be interpreted as a breach of this TOS. The Service Provider reserves the right to assess at its sole discretion which behavior is to be considered as a violation of the hereby stated rule and agreement, and to undertake according actions.

    4. CUSTOMER SERVICE CONTACT DETAILS

      Technical Support

      Due to the specificity of the Service, Customers are fully in charge of the management and maintenance of their Dedicated servers. لكن, if they need assistance or want to leave this task to our highly-qualified administrators department, they can avail of our Fully Managed Support service available at a monthly fee of $30 USD. Additional software installation and troubleshooting, which are not included in the Managed Support Package will cost $60 USD.

      Pre-sale and general questions

      Customers may use any of the support options listed below:

      • E-mail us using our Contact Us form
      • Use our Live Chat
      • Open a trouble ticket from the Customer's Dedicated management account. 1-hour support response is guaranteed!
      • Phone or Fax us at:

        US TOLL FREE PHONE: +1-855-211-0932
        INTERNATIONAL PHONE: +1-727-546-يستضيف(4678)
        UK PHONE : +44-20-3695-1294
        AU PHONE : +61-2-8417-2372
        US FAX: +1-510-868-6446

  12. GENERAL REGULATIONS

    1. GOVERNING LAW

      This Agreement shall be governed by and construed in accordance with the laws of England.

    2. ARBITRATION

      Any controversy or claim arising out of or relating to this Agreement, or any breach of this Agreement, in excess of $250.00 USD will be settled in accordance with the commercial arbitration rules of the American Arbitration Association.

    3. ENFORCEMENT

      Failure to enforce any of the provisions of this Agreement shall in no way be considered to be a waiver of these provisions, or to affect in any way the validity of this Agreement. If one or more of the provisions contained in this Agreement are found to be invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

    4. INDEMNIFICATION

      The Customer agrees to indemnify the Service Provider, its management body and employees (each an "Indemnified Party") against any losses, claims, damages, liabilities, penalties, court actions, proceedings or judgments (جماعي, "Losses") to which the Indemnified Party may become subject, and out of which Losses arise or relate to this Agreement or the Customer's use of the Services. The Customer agrees to reimburse the Indemnified Party for all legal and other expenses, including any attorney fees paid by the Indemnified Party in connection with investigating, defending or settling any Loss whether or not in connection with pending or threatened litigation in which the Indemnified Party is a party.

    5. LIMITATION ON THE SERVICE PROVIDER'S LIABILITY

      ظروف القوة القاهرة - the Service Provider shall not be liable for any failure in the provision of the Services to the Customer resulting, directly or indirectly, from any (i) weather conditions and natural disasters, (ii) actions of any governmental or military authority, (iii) failure caused by telecommunications or Internet provider, أو (iv)other force or occurrence beyond its control.

      Damages & Losses - the Service Provider shall not be liable for (i) any indirect, incidental, special or consequential damages, OR for any loss of profits or loss of revenues resulting from the use of the Service Provider's Services by the Customer or any third parties, أو (ii) any loss of data resulting from delays, non-deliveries or service interruptions.

      تقديم الخدمات - the Service Provider provides the Services on an as-is basis, without any warranties, including but not limited to, implied warranties, merchantability, or fitness of the Services for any particular purpose. The Customer shall be solely responsible for the selection, use and suitability of the Services, and the Service Provider shall have no liability therefore.

    6. ASSIGNMENT

      Customers do not have the right to assign this Agreement without the explicit permission of the Service Provider. This Agreement shall be in force and effect to the total benefit of the Customer and the Service Provider and their successors and permitted assigns.

    7. REVISIONS

      The Service Provider reserves the right to revise this document at any time, without prior notice. Customers are encouraged therefore to periodically review these Dedicated Terms of Service and the Acceptable Use Policy.


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