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استضافة المواقع السحابية

الصفحة الرئيسية ⁄ الأحكام والشروط ⁄ Semi-Dedicated Servers Terms Of Service
أنشر الحب

شروط الخدمة هذه (الاتفاق') هي اتفاق بينكما - مستخدم الاستضافة والخدمات ذات الصلة (جماعي, الخدمات'), و Artmotion, بالتعاون مع LiquidNet US LLC, شركة أمريكية مقرها في فورت لودرديل, فلوريدا, و LiquidNet Ltd., شركة بريطانية مقرها في لندن, المملكة المتحدة. يتم تقديم جميع خدمات الفوترة والاستضافة بواسطة LiquidNet US LLC و LiquidNet Ltd. (سيتم التعامل مع عمليات الفواتير هنا). يمكن العثور على التفاصيل القانونية حول الشركتين في قسم "تفاصيل الاتصال بخدمة العملاء" من هذا المستند.

من أجل الإيجاز, ارتموشن, LiquidNet US LLC و LiquidNet Ltd. سوف يشار إليها باسم "نحن", 'نحن', "لدينا" و "مزود الخدمة" في هذه الوثيقة.

When signing up for a Semi-Dedicated hosting account with the Service Provider, the Customer agrees to abide by the rules and provisions explicated in these Semi-Dedicated Terms of Service, as well as all the coherent policies (سياسة التحقق من الطلب, سياسة الاستخدام المقبول, etc.) mentioned herein.

The Customer of our Services should also be aware that when signing up for a Semi-Dedicated hosting account with the Service Provider, he/or she agrees to position data on our servers and make it accessible to the wide internet public. في هذا الصدد, the Customer understands and agrees that it is beyond the power of the Service Provider to restrict any public access to this data and guarantee the security of the Customer's files. The Customer, therefore, is completely in charge of protecting his/her web content on our servers and should consider carefully each piece of information before uploading it to his/her newly allocated Semi-Dedicated server space. We highly recommend that Customers avoid publishing online personal data that could be abused.

  1. اتفاقية خدمات; ENTIRE AGREEMENT

    The Service Provider, shall provide its Services to You - الزبون - under the Terms and Conditions explicated in this Service Agreement. The Agreement is intended to keep the integrity of both the Service Provider and the Customer and to protect both parties from liability. This Service Agreement will be enforced to ensure the speed, قوة, أداء, and reliability of our Services.

    The Service Agreement, together with the Order Form, the سياسة الاستخدام المقبول (AUP), and any other policies or agreements mentioned in this document, constitute the whole act of convention between the Service Provider and the Customer.

  2. SEMI-DEDICATED SERVER HOSTING SERVICES - FEATURES, RULES FOR ACTIVATION AND PAYMENT BASIS

    1. ميزات الخدمة

      Basic Features:

      1. مساحة القرص - غير محدود
      2. مرور - غير محدود
      3. المجالات المستضافة - غير محدود
      4. تسجيل / نقل المجال - available at a regular or discounted price (اعتمادًا على TLD المختار) at Sign Up, and also (later on) as upgrade from the Customer's Web Hosting Control Panel (at a regular price). Each account can host a maximum of one discounted domain name. Domain registrations are final and are not subject to refund. More information regarding domain names can be found further in this TOS (شروط الخدمة), in our Domain Name Registration Agreement and in the Domain Name Dispute Resolution Policy.
      5. حسابات البريد الإلكتروني - غير محدود
      6. MySQL Databases & Database Storage - غير محدود
      7. PgSQL Databases & Database Storage - The Manager package has a fixed PgSQL database & database storage quotas – 5 databases and 160 MB database storage. Additional database storage is available as upgrade. Contact sales for pricing. The Leader package comes with UNLIMITED PgSQL database & database storage quotas.

      Optional Features:

      1. عنوان IP - For many customers IP address is important for starting SSL hosts, that's why we have a dedicated IP addresses featured in both our Semi-Dedicated packages.

        ملحوظة: بسبب قيود IANA على مساحة الشبكة الأسترالية, dedicated IP address will not be available with a Semi-Dedicated package which is ordered in the Australian data center.
      2. SSH - Optional for the Manager package; included in the Leader package.
      3. حماية الهوية - This service ensures that your private contact information will not be visible in the domain's WHOIS details. Optional with the two Semi-Dedicated packages, ولكن متاح فقط مع نطاقات TLD معينة (not all TLD registries support the IDP service).

      More comprehensive information about all features included in our Semi-Dedicated hosting services is available on our semi-dedicated hosting pages.

    2. "غير محدود" سياسات الاستخدام والتعاريف

      The term “UNLIMITED” is used to describe the amount of resources in the hosting plans provided by the Service Provider, التي لم يتم تعيينها على قيمة حدية محددة مسبقًا (على سبيل المثال - عرض نطاق غير محدود, مساحة قرص غير محدودة, رسائل بريد إلكتروني غير محدودة أو موارد أخرى غير محدودة). من خلال عدم وضع حدود على الموارد الرئيسية, نحن قادرون على أن نقدم لعملائنا طريقة بسيطة, نظام تسعير متسق حيث تتطلب مواقع الويب الخاصة بهم المزيد والمزيد من الموارد. نتيجة ل, قد يمر موقع ويب نموذجي بفترات من الشعبية الكبيرة وما ينتج عنه من زيادة في الحاجة إلى التخزين دون مواجهة أي زيادة مرتبطة في رسوم الاستضافة.

      في جميع الحالات, عندما تكون الخدمة مدرجة على أنها "غير محدودة", الغرض منه هو الاستخدام العادي لاستضافة الويب فقط - كل الأنشطة, مما قد يؤدي إلى استخدام مفرط للموارد غير متوافق مع أنماط الاستخدام العادية, يحظر.

      لم يتم تصميم عروض الخدمة غير المحدودة الخاصة بنا للسماح لمستخدم واحد بالتأثير على أداء الخادم الكلي. سيبذل مقدم الخدمة قصارى جهده لتزويد عملائه بموارد إضافية كلما أمكن ذلك, بما في ذلك نقل حساب استضافة العميل إلى حساب جديد, خادم أسرع. لكن, if the resource usage reaches a level where it may influence the overall server performance in a negative way, the Service Provider reserves the right to take corrective actions. Such actions may include disconnection or discontinuance of any and of all offered services, removal or deletion of customers' websites, website content, electronic mail, or termination of a customer's account according to the Service Provider's sole and absolute discretion.

    3. التثبيت واستكشاف الأخطاء وإصلاحها

      سيتمكن كل عميل من الاستفادة من ترقية خدمة التثبيت واستكشاف الأخطاء وإصلاحها. يسمح للمستخدمين بالحصول على مساعدة الخبراء لمرة واحدة من فريق الدعم الفني أو مسؤولي النظام لفترة 1 ساعة. التثبيت واستكشاف الأخطاء وإصلاحها مخصصان لـ:

      • خدمة تنظيف واستعادة المواقع المخترقة
        إذا وجدت موقع الويب الخاص بك قد تم اختراقه أو تم الإبلاغ عن إصابته ، فيمكنك الاعتماد على مساعدتنا في إصلاح هذا الأمر لك. تضمنت هذه الخدمة نسخة احتياطية من المحتوى الحالي, تنظيف و / أو استعادة الملفات التالفة من تثبيت البرنامج النصي الأصلي أو الاستعادة من نسخة سابقة.
      • النصي, سمة, خدمة تثبيت البرنامج المساعد
        إذا كنت بحاجة إلى تثبيت أي برنامج, موضوع / قالب أو حتى تثبيت البرنامج المساعد الذي لا ترغب في التعامل معه, يمكننا أن نفعل ذلك لك. سنقوم بعمل نسخة احتياطية من الموقع الحالي (لو اي) وأكمل التثبيت المطلوب.
      • استكشاف أخطاء البرامج النصية وخدمات التصحيح
        In case you have an issue with a software that you are unable to handle, we can do the troubleshooting and fix it for you.
      • Manual files, database or emails transfers between hosting accounts using our services. If you want to move a site or few over to another account we can handle the migration for you hassle free.

      The Installation & Troubleshooting will not apply in the following cases:

      • Our installation service covers only fresh installations (no upgrades). We will not perform custom work or upgrade to a recent version on an already existing scripts.
      • The service will not include any configuration of the scripts beyond their installation. After the scripts are being activated and operational any further tweaking and setup is done by the client.
      • سنوفر التثبيت واستكشاف الأخطاء وإصلاحها فقط إذا تم توفير الاستضافة من قبلنا على خوادمنا المستندة إلى Linux. نحن لا نقدم الخدمة لأي نظام Windows, خوادم Linux و MAC التي لا يتم تشغيلها وإدارتها بواسطتنا.
      • نحن لا نقدم أي ضمانات ولن نتحمل المسؤولية عن أي فقدان للبيانات أو أي برنامج نصي, سمة, البرنامج المساعد لا يعمل على النحو المنشود.

    4. RULES FOR ACTIVATION; SERVICE PAYMENT

      Each customer of the Service Provider will be able to take advantage of the package he/she has purchased at the introductory price levels and with one and the same set of features in the course of the whole contract period. يحتفظ مزود الخدمة بالحق في إدخال تغييرات معينة على الحزم (في شكل خدمات تكميلية) لصالح العملاء.

      The Service Provider will charge customers fees based on the fee structure of the web hosting system at the time of the sign-up process. The Service Provider reserves the right to introduce price changes to the servers when needed. This means that the current price list at the Service Provider's web store may differ from the pricing of the Customer's server.

      When signing up for an account with the Service Provider, the Customer agrees to pay for the period of one month (30 days) and abide by the سياسة التحقق من الطلب. The Sales Department will strictly scrutinize each account order and carefully process each payment in order to ensure that no fraudulent user can take advantage of the web hosting system.

      When a Customer pays for a server via credit card or PayPal, a monthly recurring billing subscription will be created automatically for his/her convenience, for which He will get a notification from the payment processor. تمر جميع المدفوعات التلقائية بالضبط 7 days before the due date so as to avoid any downtime to the hosting service if there is a problem with the credit card/PayPal account.

      The Service Provider will send a reminder of the due payment at least 24 hours before the automatic charge takes place.

      The Customer can cancel the subscription at any time from the Control Panel -> My Account -> Recurring, or directly through PayPal - if it's a PayPal account subscription.

      If the standard payment methods are not suitable for the Customer's needs, alternative options such as Revolut or cryptocurrency payments may be provided. Please reach out to the Sales team for further assistance in this regard.

    5. SERVICE GUARANTEES

      The Service Provider guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:

      1. Server Hardware Breakdown;
      2. User error(س) or purposeful interruption(س) of the user service (e.g. if the client shuts his/her own server down, the Service Provider is not responsible for the downtime);
      3. Failure due to software that is not explicitly supported by the Service Provider. If a hardware crash provoked by the Customer consequently happens, the Service Provider is beyond the control and responsibility for the resulting downtime.

      For more information, please refer to our ضمانات مستوى الخدمة.

    6. DATA BACKUP

      Data backup is performed on a daily basis. The backup includes all the contents of a client's /www/ folder, as well as all databases.

      Important: The available space for a Customer's backup is 50 GB of disk storage. حسابات المستخدمين مع المحتوى أكثر 50 لا يمكن أن يكون GB (جزئيًا أو كليًا) استعيدت.

  3. SERVICE ACTIVATION AND CONTINUANCE TIMESCALES

    1. 30-DAY FREE TRIAL

      All our semi-dedicated servers include a 30-day free trial option, which can be enabled as soon as a given Customer has created an account. Only new Customers can take advantage of this possibility. The free trial period itself will expire 30 days after activation.

      During the free trial period, the account will operate with several limitations, which may differ based on the chosen package. More information on the subject will be sent to the Customer on the free trial period's start date. After the trial period ends, the Customer will no longer have access to the Service unless they complete their purchase.

      All customer's data will be kept for up to 30 days after the end of the free trial period. In case that the customer does not complete the order procedure within that period, the data will be deleted from our servers.

      At any given time during the free trial period, the Customer may convert their free account into a standard paid account by clicking the "Complete Order" button in the Web Hosting Control Panel.

    2. SERVICE ACTIVATION

      For newly signed up clients - The Services are activated immediately after our Sales Department gets in touch with the Customer over the phone to verify the payment details (this is required due to the high fraud activity spreading online, and in order to be prevented fraudulent orders). The payment verification procedure is obligatory and if we fail to approve a transaction within 48 hours of the payment submission, the funds will be credited back to the payer and the order will be canceled.

      للعملاء الحاليين - The Services for existing Customers, including upgrade services and renewals, are activated immediately after our Sales Department receives the according service payment.

    3. المواعيد المستمرة

      Semi-Dedicated Accounts - The newly-created Semi-Dedicated hosting accounts with the Service Provider are valid for 1 month. They can be renewed on a monthly basis, أي. for another month that will be added to the official expiration date of the Semi-Dedicated server account.

      Domain Name Registrations/Transfers - the Service Provider offers for registration/transfer all TLDs (نطاقات المستوى الأعلى) المعروضة في الجدول أدناه. A domain name can be purchased either at sign up together with the Semi-Dedicated account (at a regular or PROMOTIONAL price) or separately (later on) as an upgrade from the Customer's Web Hosting Control Panel. The table below displays the minimum and maximum registration periods, as well as the annual NON-PROMOTIONAL prices of all TLDs:



      tldالحد الأدنى / الأقصى لفترة التسجيل @ أقل سعر للفترة
      .الأكاديمية1-10 سنين @ $33.30 كل سنة
      .ae1-5 سنين @ $43.37 كل سنة
      .وكالة1-10 سنين @ $31.22 كل سنة
      .آسيا1-10 سنين @ $23.73 كل سنة
      .في1 سنين @ $22.78 كل سنة
      .مساومات1-10 سنين @ $33.29 كل سنة
      .يكون1 سنين @ $17.04 كل سنة
      .bike1-10 سنين @ $35.41 كل سنة
      .بيز1-10 سنين @ $17.87 كل سنة
      .boutique1-10 سنين @ $33.26 كل سنة
      .broker1-10 سنين @ $30.93 كل سنة
      .اعمال1-10 سنين @ $17.95 كل سنة
      .الذي - التي1-10 سنين @ $24.15 كل سنة
      .كافيه1-10 سنين @ $37.00 كل سنة
      .عاصمة1-10 سنين @ $60.68 كل سنة
      .نسخة1-10 سنين @ $30.90 كل سنة
      .مركز1-10 سنين @ $30.27 كل سنة
      .الفصل1 سنين @ $21.93 كل سنة
      .رخيص1-10 سنين @ $35.59 كل سنة
      .كنيسة1-10 سنين @ $39.86 كل سنة
      .city1-10 سنين @ $24.68 كل سنة
      .النادي1-10 سنين @ $20.68 كل سنة
      .CN1-10 سنين @ $21.19 كل سنة
      .شارك1-5 سنين @ $36.17 كل سنة
      .لفه1 سنين @ $37.07 كل سنة
      .co.nz1-10 سنين @ $30.53 كل سنة
      .co.uk1-10 سنين @ $10.04 كل سنة
      .co.za1 سنين @ $24.59 كل سنة
      .مدرب1-10 سنين @ $56.93 كل سنة
      .رموز1-10 سنين @ $58.23 كل سنة
      .coffee1-10 سنين @ $35.41 كل سنة
      .مع1-10 سنين @ $14.22 كل سنة
      .com.au1-5 سنين @ $14.67 كل سنة
      .com.cn1-10 سنين @ $21.19 كل سنة
      .com.mx1-5 سنين @ $63.51 كل سنة
      .com.tw1-10 سنين @ $39.91 كل سنة
      .شركة1-10 سنين @ $19.19 كل سنة
      .حاسوب1-10 سنين @ $40.77 كل سنة
      .مستشار1-10 سنين @ $41.36 كل سنة
      .رائع1-10 سنين @ $36.00 كل سنة
      .كوبونات1-10 سنين @ $56.63 كل سنة
      .dance1-10 سنين @ $25.75 كل سنة
      .من1 سنين @ $19.10 كل سنة
      .صفقات1-10 سنين @ $40.37 كل سنة
      .delivery1-10 سنين @ $52.05 كل سنة
      .رقمي1-10 سنين @ $35.13 كل سنة
      .dk1-3,5 سنين @ $35.22 كل سنة
      .dog1-10 سنين @ $56.88 كل سنة
      .التعليم1-10 سنين @ $31.44 كل سنة
      .بريد إلكتروني1-10 سنين @ $25.50 كل سنة
      .هندسة1-10 سنين @ $56.93 كل سنة
      .الشركات1-10 سنين @ $35.70 كل سنة
      .أنه1-5 سنين @ $16.80 كل سنة
      .ملكية1-10 سنين @ $33.70 كل سنة
      .أنا1-10 سنين @ $11.30 كل سنة
      .الأحداث1-10 سنين @ $34.70 كل سنة
      .خبير1-10 سنين @ $58.23 كل سنة
      .يعبر1-10 سنين @ $33.00 كل سنة
      .أسرة1-10 سنين @ $34.41 كل سنة
      .مزرعة1-10 سنين @ $34.70 كل سنة
      .يكون1-5 سنين @ $23.26 كل سنة
      .لياقة بدنية1-10 سنين @ $34.00 كل سنة
      .للبيع1-10 سنين @ $31.41 كل سنة
      .مؤسسة1-10 سنين @ $31.00 كل سنة
      .الاب1 سنين @ $17.94 كل سنة
      .مرح1-10 سنين @ $35.65 كل سنة
      .لعِلمِكَ1-10 سنين @ $26.00 كل سنة
      .ألعاب1-10 سنين @ $30.69 كل سنة
      .غرام2 سنين @ $28.22 كل سنة
      .مجموعة1-10 سنين @ $19.66 كل سنة
      .جورو1-10 سنين @ $38.73 كل سنة
      .مضيف1-10 سنين @ $108.55 كل سنة
      .house1-10 سنين @ $39.17 كل سنة
      .بمعنى آخر1-10 سنين @ $28.53 كل سنة
      .في1-10 سنين @ $23.60 كل سنة
      .معلومات1-10 سنين @ $23.08 كل سنة
      .institute1-10 سنين @ $25.75 كل سنة
      .دولي1-10 سنين @ $33.58 كل سنة
      .الأيرلندية1-10 سنين @ $20.76 كل سنة
      .هو - هي1 سنين @ $17.04 كل سنة
      .جي بي1 سنين @ $46.71 كل سنة
      .kitchen1-10 سنين @ $56.88 كل سنة
      .أرض1-10 سنين @ $35.70 كل سنة
      .حياة1-10 سنين @ $31.81 كل سنة
      .المحدودة1-10 سنين @ $32.16 كل سنة
      .تسويق1-10 سنين @ $38.00 كل سنة
      .أنا1-10 سنين @ $25.60 كل سنة
      .me.uk1-10 سنين @ $13.50 كل سنة
      .وسائط1-10 سنين @ $36.30 كل سنة
      .موبي1-10 سنين @ $31.18 كل سنة
      .مال1-10 سنين @ $35.70 كل سنة
      .مكس1-5 سنين @ $63.51 كل سنة
      .اسم1-10 سنين @ $19.96 كل سنة
      .صافي1-10 سنين @ $16.63 كل سنة
      .net.au1-5 سنين @ $15.68 كل سنة
      .net.cn1-10 سنين @ $21.19 كل سنة
      .net.nz1-10 سنين @ $30.53 كل سنة
      .شبكة1-10 سنين @ $28.33 كل سنة
      .الإخبارية1-10 سنين @ $32.04 كل سنة
      .النينجا1-10 سنين @ $28.24 كل سنة
      .nl1 سنين @ $20.16 كل سنة
      .رقم1 سنين @ $19.89 كل سنة
      .ليس1-10 سنين @ $27.14 كل سنة
      .عبر الانترنت1-10 سنين @ $44.00 كل سنة
      .غزاله1-10 سنين @ $16.64 كل سنة
      .org.au1-5 سنين @ $20.01 كل سنة
      .org.cn1-10 سنين @ $21.19 كل سنة
      .org.nz1-10 سنين @ $30.53 كل سنة
      .org.uk1-10 سنين @ $13.50 كل سنة
      .شركاء1-10 سنين @ $61.18 كل سنة
      .parts1-10 سنين @ $35.41 كل سنة
      .حفل1-10 سنين @ $44.12 كل سنة
      .pet1-10 سنين @ $23.60 كل سنة
      .فتاه1-2,5,10 سنين @ $75.14 كل سنة
      .التصوير1-10 سنين @ $36.88 كل سنة
      .الصور1-10 سنين @ $30.27 كل سنة
      .رر1-3 سنين @ $36.17 كل سنة
      .زائد1-10 سنين @ $34.70 كل سنة
      .صحافة1-10 سنين @ $70.50 كل سنة
      .طليعة1-10 سنين @ $33.04 كل سنة
      .الإنتاج1-10 سنين @ $33.00 كل سنة
      .ملكيات1-10 سنين @ $33.70 كل سنة
      .نقطة1,3,5 سنين @ $25.63 كل سنة
      .qa1-5 سنين @ $37.76 كل سنة
      .وصفات1-10 سنين @ $57.95 كل سنة
      .الإيجارات1-10 سنين @ $33.70 كل سنة
      .بصلح1-10 سنين @ $34.70 كل سنة
      .الصخور1-10 سنين @ $19.71 كل سنة
      .يركض1-10 سنين @ $27.19 كل سنة
      .أُوكَازيُون1-10 سنين @ $35.70 كل سنة
      .مدرسة1-10 سنين @ $33.70 كل سنة
      .أنا أعرف1-10 سنين @ $24.63 كل سنة
      .خدمات1-10 سنين @ $37.75 كل سنة
      .shop1-10 سنين @ $38.10 كل سنة
      .موقع1-10 سنين @ $47.20 كل سنة
      .اجتماعي1-10 سنين @ $34.70 كل سنة
      .برمجة1-10 سنين @ $34.77 كل سنة
      .حلول1-10 سنين @ $31.22 كل سنة
      .الفراغ1-10 سنين @ $28.54 كل سنة
      .محل1-10 سنين @ $57.09 كل سنة
      .يدعم1-10 سنين @ $31.22 كل سنة
      .الأنظمة1-10 سنين @ $29.28 كل سنة
      .فريق1-10 سنين @ $33.81 كل سنة
      .تقنية1-10 سنين @ $55.63 كل سنة
      .تكنولوجيا1-10 سنين @ $26.92 كل سنة
      .tips1-10 سنين @ $29.51 كل سنة
      .اليوم1-10 سنين @ $31.22 كل سنة
      .tools1-10 سنين @ $33.26 كل سنة
      .أعلى1-10 سنين @ $23.60 كل سنة
      .training1-10 سنين @ $35.41 كل سنة
      .تلفزيون1-10 سنين @ $46.76 كل سنة
      .tw1-10 سنين @ $39.91 كل سنة
      .المملكة المتحدة1-10 سنين @ $10.04 كل سنة
      .نحن1-10 سنين @ $14.04 كل سنة
      .موقع الكتروني1-10 سنين @ $39.59 كل سنة
      .خمر1-10 سنين @ $52.68 كل سنة
      .يعمل1-10 سنين @ $33.48 كل سنة
      .عالم1-10 سنين @ $35.18 كل سنة
      .ث1-10 سنين @ $32.17 كل سنة
      .xyz1-10 سنين @ $20.25 كل سنة
      .منطقة1-10 سنين @ $34.70 كل سنة


      Domain Renewals - Domain names are valid for the period of their registration (domain names can be registered for up to 10 سنين, depending on the domain name's TLD extension). After the expiration of a domain name several stages follow regarding its renewal.

      • The domain name Redemption Grace Period (RGP) is a registry level period of up to 30 days after a domain name's expiration date. During this period the domain name is kept on hold by the Registrar before it gets deleted. The domain registrant is allowed to retrieve the domain name from deletion, but this process costs additional redemption fee. This extra 30-day period extends the time available for renewing domain names. لكن, all domains that enter a redemption period are removed from the zone files (the list of domain names currently in the global DNS), therefore any web site or e-mail services associated with the domain name will stop working.
      • تمديد فترة السماح بالاسترداد - the extended redemption period adds another 7 - 30 days to the domain name's redemption period. During this period the domain name owner is allowed to retrieve the domain name from deletion by contacting the domain's registrar.
      • After the redemption period of an expired domain name is over, follows the Pending Delete Period - a registry level period of up to 5 days during which no one is allowed to renew the domain name and it cannot be newly registered because it's still not returned to the public pool of domain names.
      • Released by Registry Period - after the domain name's 'Pending Delete Period' is over, the domain name is released back into the public pool of domain names and is newly available for registration.

      We strongly recommend that Customers renew their domain registrations before their domain names are placed into redemption period. After a domain name transits in redemption period, we are not able to prevent its zone files from being removed from the DNS system, and any web site and associated services will cease working.

      We can assist Customers in retrieving their domain names only if the domain names were registered with us. Customers will be charged a REDEMPTION FEE of $270.00 USD for each domain registration renewal. If the domain name was registered with another registrar, the Customer needs to contact that registrar for more information regarding its retrieving.

  4. إلغاء, استرداد الأموال واستعادة الأموال; المبالغ المدفوعة

    1. CANCELLATIONS

      In order to cancel a Semi-Dedicated account, the Customer must send a support ticket to the Service Provider's Sales Department via his/her Web Hosting Control Panel and provide any authentication credentials requested by the Service Provider. Other forms of cancellation requests will not be accepted.

    2. المبالغ المستردة

      Semi-Dedicated server accounts - The Semi-Dedicated accounts are set up on a monthly prepay basis. Customers may cancel their accounts at any time, however they will not be entitled to a refund for the unused period of the prepaid month, since these services do NOT include Money Back Guarantee. Any incentives offered to the Customers upon sign-up will be also canceled.

      Domain Name Registrations/Transfers - Domain name registrations/transfers are also treated as non-refundable services and cannot be cancelled or refunded after activated upon Customer request. The domain name owner will have access to a domain management account, and will be able to transfer the domain name to another registrar.

      All recurring payments, as well as all payments made via a wire transfer, Revolut, a cryptocurrency or any other on-demand payment option, are non-refundable and are not covered by the 30-day money-back guarantee.

    3. المبالغ المدفوعة

      Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed with the Service Provider will be subject to full investigation.

      When signing up for a Semi-Dedicated server account with the Service Provider the Customer agrees to the terms and conditions explicated in this document (and its coherent policies). هكذا, the Service Provider and its authorized retailers (باي بال, WorldPay, 2الدفع), will resort to these documents as an evidence for the Customer's agreement, especially in the event that a Customer sends a chargeback inquiry based on points that he/or she first accepted, لكنه يحاول الآن دحضه.

      If/When a chargeback report is received, the first step of the Service Provider's Customer Care team will be to try to contact the user. في أثناء, the Customer's Semi-Dedicated account will be suspended (in order to protect our system from fraudulent activity and misuse) and will remain suspended until the reasons for the chargeback have been clarified and decision has been taken for according action.

      If the chargeback has occurred due to some misunderstanding, a reverse payment procedure will be initiated with the authorized retailers and eventually the account will be re-activated.

      If the Customer has sent a chargeback request based on groundless argumentations (according to the Service Provider's own judgment and these Semi-Dedicated Terms of Service), then a dispute will be started with the authorized retailers in which these Terms of Service and the AUP of the Service Provider will serve as evidence of the Customer's agreement. تجار التجزئة بعد ذلك, taking into consideration all provisions in these legal documents, will decide whether the Customer has had sufficient grounds for the chargeback or the Service Provider has the right to a reverse payment.

  5. CUSTOMER RESPONSIBILITIES

    1. ACCOUNT REGISTRATION AND MANAGEMENT

      In consideration of their use of the Service, يوافق العملاء على:

      • Provide true, accurate, current and complete information about themselves as prompted by the registration form of the Service. Maintain and promptly update their registration data to keep it true, accurate, الحالية والكاملة. If the Customer provides any information that is untrue, غير دقيق, ليست حالية أو غير مكتملة, or the Service Provider has reasonable grounds (حسب تقديرها وحدها) to suspect that such information is untrue, غير دقيق, ليست حالية أو غير مكتملة, the Service Provider has the right to suspend or terminate the Customer's account and refuse any and all current or future use of the Service (or any portion thereof). If untrue details are used in order to avoid VAT the customer can be held responsible by the respective national tax collecting agency.
      • When introducing any changes to their contact details, Customers are obliged to notify the Service Provider in the course of 10 business days after the changes become valid. The introduction of changes should be done online through the customers' Web Hosting Control Panel, ليس عبر البريد الإلكتروني.
      • Customers will receive a password and account designation upon completing of the registration process of the Service. Customers are responsible for keeping the confidentiality of their passwords and accounts, and are fully responsible for all activities that occur under that password or account. يوافق العملاء على: أ) immediately notify the Service Provider about any unauthorized use of their password or account or any other breach of security; ب) ensure that they safely exit (تسجيل الخروج من) حسابهم في نهاية كل جلسة. The Service Provider cannot and will not be liable for any loss or damage of account information arising from Customer's failure to comply with this provision.
      • If a Semi-Dedicated hosting account is registered with details different than those of the person who paid for the account, and in the case of any dispute, the Service Provider will take the side of the person who paid for the account and shall not provide access to any other person, منذ - a hosting account owner is and will be considered to be the credit card /PayPal account holder.

    2. ACCOUNT USAGE

      • CPU Cores (أو استخدام وحدة المعالجة المركزية(س) of the web server the Customer's Semi-Dedicated account is hosted on) - The CPU Cores value represents the ability of the semi-dedicated server to use up to 100% of the CPU time of one (or more) server core(س) for no longer than 24 ساعات.

        If we do register a Customer over-usage of CPU, we will immediately notify the Customer and offer him/her to place an order for a CPU upgrade.

        We reserve the right to block files or scripts that excessively use CPU. We may also suspend the Customer account in the case of registered impact on other accounts on the server or disturbance caused to its functioning.

      • E-mails - Customers are NOT allowed to send more than 10,000 emails per day per Semi-Dedicated server hosting account. Each email message can have up to 300 المتلقين. Each email account is entitled to 10 GB of storage space and up to 200,000 الرسائل المخزنة. All active email accounts under a semi-dedicated server must not exceed 100 غيغابايت في الحجم.

        You can create as many mailboxes as you need under one hosting account as long as you do not interfere with the other users on the server.

        If a given user creates more than 3000 mailboxes under one hosting account, they could cause high server load by just modifying a password or change an alias.

        This is why, if a particular hosting account simultaneously accommodates multiple mailboxes and its owner often executes changes like the ones mentioned above, then we'll be forced to disable the respective account and ask the client in question to migrate to a more powerful hosting environment where mailbox modification operations cannot lead to server performance issues.

      • مساحة القرص & مرور - the Service Provider offers generous amounts of disk space and network bandwidth. Customers must not allow other websites or hosting servers to link to files stored in their hosting accounts, وبالتالي سرقة حركة مرور الشبكة. In order to escape unjust distribution of the resources, as well as possible sharing of illegal content, Customers are not allowed to use their hosting accounts as a remote storage server only or solely for the purpose of sharing (و)الصور المؤرشفة, برامج أو ملفات صوتية. على الأقل 80% من جميع الملفات و / أو إجمالي الميجابايت المستخدمة (بما في ذلك MP3, WAV, RA, GIF, JPG, أَزِيز, رر, على سبيل المثال لا الحصر أنواع الملفات هذه) في كل حساب استضافة يجب أن يكون جزءًا من الفعلي, موقع نشط(س) محتوى, أي. all content files must have corresponding HTML or PHP files that link to them. Audio, الرسومات, فيديو, backup and/or archive files, such as .zip, .tar.gz, etc., must not exceed 50 GB and must not consume more than 25% of the web hosting disk space. Furthermore, such media files may amount to no more than 50% of the customer's total monthly traffic usage. Upon a support ticket request by our customer care team, each Customer must be able to prove that a given file is a constituent part of an actual page and not only stored on the server within 24 hours of the request. If the client fails to react within 24 hours after the request and does not remove the file/files in question, or if the apportioned traffic quota continues to be used for such purposes, the Service Provider reserves the right to suspend the account and/or to remove the aforesaid content from the server. In such cases, refunds are not applicable and the money-back guarantee is no longer valid.
      • MySQL Usage - Each database hosted in our system can be used only by the user who created it. مستخدم آخر, whose account is hosted on the same or on another server, cannot use the database created in the first-mentioned Customer account. The MySQL database has a limit of 90,000 queries per hour for Manager and 130,000 queries for Leader. If the Customer has reached the limit of allowed queries per a given hour, he/she will not be able to make any more queries. In the next hour the Customer will have access to the database again and the counter will be reset.

  6. NO UNLAWFUL OR PROHIBITED USE

    1. SERVER USAGE

      The Service Provider expressly bans the use of any Semi-Dedicated server hardware or software for trying to illegally access another hosted machine or network. Customers may not attempt to gain unauthorized access to any of the Service Provider's Services, حسابات أخرى, أنظمة الكمبيوتر أو الشبكات المتصلة بأي من خدمات مقدم الخدمة, through hacking, password mining or other means of close nature. Customers may not obtain or attempt to obtain any materials or information through any means not intentionally made available by the Service Provider's Services. For more detailed information regarding all prohibited uses of our server network, please closely review next chapter of these Terms and our Acceptable Use Policy (AUP). If you still have inquiries over the matter, feel free to contact any of our Customer Care representatives.

    2. المحتوى المستضاف

      Server content MUST comply with the parameters stated in this TOS and our Acceptable Use Policy. Web content requirements exclude the publication of illegal content or content considered inappropriate otherwise. If any of the Service Provider's Services are used for the illegal purpose of SPAM or UCE, they will be instantly terminated. العملاء هم وحدهم المسؤولون عن محتوى رسائلهم. Using the Service Provider's Services in connection with surveys, مسابقات, مخططات هرمية, سلسلة من الرسائل, البريدالغير مرغوب فيه, إرسال بريد عشوائي أو أي رسائل مكررة أو غير مرغوب فيها (تجاري أو غيره) يحظر. In this light, the Service Provider expressly forbids any breach of Federal, State or Local regulation, مشتمل, but not limited to, the transmission of: copyrighted material, material legally judged to be threatening or obscene, والمواد التي تحميها الأسرار التجارية. The Service Provider 's Semi-Dedicated servers CANNOT be used for the propagation, توزيع, السكن, يعالج, التخزين, أو التعامل بأي طريقة بذيئة, فاحش, adult or pornographic material, or any other material which is considered impermissible by the Service Provider's Semi-Dedicated Terms of Service (هذا المستند) and the Acceptable Use Policy (AUP).

    3. CUSTOMER AGREEMENT

      As a condition for Customer use of the Service Provider's Services, you - الزبون, agree that you will not use the Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices, and our Acceptable Use Policy (AUP). The Service Provider's Semi-Dedicated servers can be used explicitly and only for legal purposes, and each attempt for taking indecent advantage of the servers, inconsistent with the rules, سيتم التصدي لها على الفور. The Service Provider reserves the right at any time to disclose any information, as the Service Provider deems necessary, لتلبية أي قانون معمول به, أنظمة, legal process or governmental request, أو للتحرير, refuse to post or to remove from the Services any information or materials, كليا أو جزئيا, in the sole discretion of the Service Provider.

  7. E-COMMERCE CUSTOMER WEBSITES

    When buying a Semi-Dedicated server for the purpose of creating an e-commerce online store or related e-commerce activities website, the Customer agrees to be fully responsible for the development, operation and maintenance of his/her web site/online store and e-commerce activities within that website. The Customer is the only one in charge of approving, processing and filling client orders and taking care of client requests or complaints. The Customer is also the only one in charge of the payment or satisfaction of any and all taxes related to his/her web site and online store. The Customer bears the responsibility for ensuring the security and confidentiality of any clients' data (مشتمل, بدون حدود, customer credit card numbers) that he/she may receive in connection with his/her web site or online store.

    Each Customer is in charge of all products and services, as well as all contents and materials appearing online, مشتمل:

    • دقة وأهمية محتوى العميل, and content and material showcased in the Customer store or on its products;
    • certainty that the Customer Content and content and materials appearing in the Customer store or on its products do not violate or infringe upon the rights of any person;
    • certainty that the Customer Content and the content and materials appearing in the Customer store or on its products are not calumnitous or somehow illegal.

    Each Customer guarantees to the Service Provider that he/she owns the right to use the Customer Content and its material, بما في ذلك كل النص, الرسومات, صوت, موسيقى, فيديو, برمجة, البرامج النصية والتطبيقات. Each Customer warrants to the Service Provider that the use, التكاثر, propagation and transmission of the Customer Content and any information and materials contained inside do not, ولن:

    • تنتهك أو تسيء استخدام أي حقوق طبع ونشر, براءة اختراع, علامة تجارية, trade secret or any other proprietary right of a third party;
    • تنتهك أي قانون جنائي أو تظهر إعلانات كاذبة, unfair competition, تشويه السمعة, اختراق الخصوصية; violate a right of publicity or violate any other law or regulation.

    يخول كل عميل مقدم الخدمة إعادة الإنتاج, ينسخ, use and propagate all and any part of the Customer Content for ensuring and operating the Services. The Service Provider is granted the right to estimate, حسب تقديرها الخاص, the extent to which these operations may be carried out.

  8. REFUSAL OF SERVICE

    1. SERVICE DENIAL

      The Service Provider will thoroughly scrutinize all received orders and decide, to its own discretion, which of them do not comply with the officially stated requirements for use of the Service Provider's Semi-Dedicated servers. The Service Provider reserves the right to refuse Service to unlawful parties.

    2. SERVICE DISCONTINUANCE

      The Service Provider reserves the right to discontinue the provision of the Service (or any part thereof) to any subscriber that has violated these Terms, as well as remove and discard any Content within the Service, that the Service Provider deems, at its sole discretion, has violated any condition of the Service explicated in these Terms and Conditions and/or the Acceptable Use Policy.

  9. MISCELLANEOUS

    1. نشرات الأخبار

      Certain sections of the Service Provider's news releases may contain forward-looking statements projecting future events, such as new software incorporations, التحديثات, الترقيات, مقدمات استضافة, إلخ. It is possible that these statements may deviate from the actual circumstances, since they are treated as intentions and express expectations and approximate plans of action regarding the relevant forthcoming events.

      Forward Looking Statements can be recognized by the availability of indicative words such as "يعتقد", "anticipates," "الخطط," "يمكن," "آمال," "يستطيع," "سوف," "تتوقع," "تم تصميم ل," "بقصد," "محتمل", إلخ. لكن, their availability is not a prerequisite for a forward-looking statement to be treated as such.

    2. NOTICES

      Notices, including notices concerning breach of this Agreement will be sent either to the e-mail address provided by the Customer at sign up, OR mailed by first class mail to the postal address that the Customer has on file with the Service Provider. In both cases, delivery shall be deemed to have been made five (5) days after the notice has been sent. Notices from the Customer to the Service Provider should be sent to the address provided on the Service Provider's website.

    3. COMPLAINTS PROCEDURE

      The Service Provider guarantees highest level Customer Care service round the clock. If you feel dissatisfied with any aspect of the Service, feel free to make use of our complaints procedure detailed below.

      In order to file a complaint, please send us an email to complaints@duoservers.com, specifying the nature of the problem you are experiencing. لو سمحت, provide as many details about your particular case as possible. The more we know about the situation, the better, prompt and adequate our resolution will be.

      Here are our steps of addressing every single complaint:

      1. The Service Provider will confirm receipt of your complaint in writing, confirming that the complaint will be addressed without delay. The Service Provider reserves the right to refuse to investigate a complaint that is obviously frivolous, abusive or offensive.
      2. The Service Provider's Customer Care representative will review your situation, look for an appropriate solution and inform you of the timeframe within which a response should be expected.
      3. If the Service Provider's Customer Care representative can't resolve your complaint within the pre-announced period, your complaint will be escalated to a Customer Care manager.
      4. If the Customer Care manager can't resolve your complaint, as well, it will be forwarded to the Company Director, who will investigate the case to ensure that all necessary measures have been taken and will respond in writing within two working days, and reply with a solution within five working days.
      5. An alternative complaint method is submitting a fax to the following number: 510.868.6446

    4. سلوك التورتور

      Any way of indecent treatment towards a Service Provider's Customer Care employee will be considered as totally inappropriate and unacceptable. Each Customer is expected to communicate in an utterly polite and professional manner with the Service Provider's employees regarding any request for help or consultation via e-mail, محادثة, phone or through our Ticket Desk Support System. Each Customer is expected to avoid any form of emotional outburst or inappropriate language, or any other attempt to be undermined the importance of good ethics in communication and human relations. Any act of close nature, أو نوع آخر من الهجوم, تَعَسُّفيّ, disrespectful or condescending behavior - شفوي, مكتوب, أو تسليمها من قبل طرف ثان - to members of the Service Provider's Customer Care stuff will be interpreted as a breach of this TOS. The Service Provider reserves the right to assess at its sole discretion which behavior is to be considered as a violation of the hereby stated rule and agreement, and to undertake according actions.

    5. CUSTOMER SERVICE CONTACT DETAILS

      Customers can get in touch with our Customer Care representatives via any of the options listed below.

      Technical Support

      Via the ticketing systems - open a trouble ticket from the Web Hosting Control Panel (section Help Center - > Open New Ticket). 1-hour support response is guaranteed! (anchor to 1-hour Support Response Guarantee from Service Level Guarantees popup)

      Pre-sale and general questions

      1. Phone us at:
        US TOLL FREE PHONE: +1-855-211-0932
        INTERNATIONAL PHONE: +1-727-546-4678
        UK PHONE : +44-20-3695-1294
        AU PHONE : +61-2-8417-2372
      2. E-mail us using our Contact Us form
      3. Use our Live Chat
      4. Send us a Letter to:

        LiquidNet US LLC
        6750 North Andrews Ave
        Suite 200
        Fort Lauderdale, FL 33309
        United States of America

        LiquidNet Ltd.
        13 Craigleith
        7 Kersfield Road
        Putney, London SW15 3HN
        المملكة المتحدة

  10. GENERAL REGULATIONS

    1. GOVERNING LAW

      This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, نحن.

    2. ARBITRATION

      Any controversy or claim arising out of or relating to this Agreement, or any breach of this Agreement, in excess of $250.00 USD, will be settled in accordance with the commercial arbitration rules of the American Arbitration Association.

    3. ENFORCEMENT

      Failure to enforce any of the provisions of this Agreement shall in no way be considered to be a waiver of these provisions, or to affect in any way the validity of this Agreement. If one or more of the provisions contained in this Agreement are found to be invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

    4. INDEMNIFICATION

      The Customer agrees to indemnify the Service Provider, its management body and employees (each an "Indemnified Party") against any losses, claims, damages, liabilities, penalties, court actions, proceedings or judgments (جماعي, "Losses") to which the Indemnified Party may become subject, and out of which Losses arise or relate to this Agreement or the Customer's use of the Services. The Customer agrees to reimburse the Indemnified Party for all legal and other expenses, including any attorney fees paid by the Indemnified Party in connection with investigating, defending or settling any Loss whether or not in connection with pending or threatened litigation in which the Indemnified Party is a party.

    5. LIMITATION ON THE SERVICE PROVIDER'S LIABILITY

      ظروف القوة القاهرة - the Service Provider shall not be liable for any failure in the provision of the Services to the Customer resulting, directly or indirectly, from any (i) weather conditions and natural disasters, (ii) actions of any governmental or military authority, (iii) failure caused by telecommunications or Internet provider, أو (iv)other force or occurrence beyond its control.

      Damages & Losses - the Service Provider shall not be liable for (i) any indirect, incidental, special or consequential damages, OR for any loss of profits or loss of revenues resulting from the use of the Service Provider's Services by the Customer or any third parties, أو (ii) any loss of data resulting from delays, non-deliveries or service interruptions.

      تقديم الخدمات - the Service Provider provides the Services on an "AS IS" basis, without any warranties, including but not limited to, implied warranties, merchantability, or fitness of the Services for any particular purpose. The Customer shall be solely responsible for the selection, use and suitability of the Services, and the Service Provider shall have no liability therefore.

    6. ASSIGNMENT

      Customers do not have the right to assign this Agreement without the explicit permission of the Service Provider. This Agreement shall be in force and effect to the total benefit of the Customer and the Service Provider and their successors and permitted assigns.

    7. REVISIONS

      The Service Provider reserves the right to revise this document at any time, without prior notice. Customers are encouraged therefore to periodically review these Semi-Dedicated Terms of Service and the Acceptable Use Policy.


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